Customer’s Requesting Replacements or Exchanges
If you are requesting a replacement for product that is being returned you will be charged for the new product and freight at the time the request for replacement has been made. Once the product being returned has been received back in the warehouse and has been inspected to insure the product is in new/resalable condition you will then be issued the appropriate credit per our Return Policies below.

If you are requesting an exchange for product that is being returned you will be charged for the new product as well as the new freight out at the time the request for replacement has been made. Once the product being exchanged has been received back in the warehouse and has been inspected to insure the product is in new/resalable condition you will then be issued the appropriate credit per our Return Policies below

Returns-
All returns must have RMA #.  Contact HDR Diesel within 30 days of purchase to obtain RMA #.  If a product was miss labeled, boxed or the wrong part was plainly shipped, please contact us immediately.  We will determine the error to be either ours or the manufactures.  Either way, we will aid in the speedy return and correction of the error.

Customer’s Requesting Credit
If you are requesting a credit for product that is being returned you will not receive your credit until the product being returned has been received back in the warehouse and has been inspected to insure the product is in new/resalable condition you will then be issued the appropriate credit per our Return Policies below.

Warranty Policy
All products we provide for sale are covered by that Manufacturers Warranty Policy. If you have a warranty problem, please contact the manufacturer directly.

Open boxes, damaged shipment, miss-boxed, mislabeled, damaged parts, defective product, miss-shipped products are ONLY eligible for exchange of product. There will be no credit issued for any of the above items, replacement of product only.

Return Policy
We work hard to ensure that all of our customers receive the products which they order. The product ordered is that product that you have ordered on our Internet site. In the case of phone orders, our customer service agents review each order with each customer before shipping. Your order is then what they have told you and have repeated back, this is your finalized order. However, we are only human and mistakes can be made. If you have received a product different than what you ordered please note that in the reason for return so we can correct the problem quickly.

We accept returns back if the return is requested within 30 days and has been processed by us and has a valid HDR Diesel Return Merchandise Authorization (RMA) number and has been shipped pre-paid to the specific location designated by HDR Diesel. Returns sent back freight collect will either not be accepted, or not credited, or will have the shipping costs deducted from the return credit, at the discretion of HDR Diesel.

All return shipments must have the RMA number clearly placed on the package and must be returned freight pre paid to the location that we designate. All returns must be accompanied by a copy of the original invoice. If you ship a return somewhere, without a valid issued RMA number, please do not ask for a credit, none will be issued.

Unlike other Retailers we do not issue you an in store credit toward a future purchase. We will issue you a credit directly back on to your credit card. This process can take two to four weeks after we receive your valid return. If you have not received your credit after 4 weeks please call us, if has not been 4 weeks, please do not call. This allows us time to inspect your return. All returns must be in original packaging and unused. All directions, warranty information must also accompany the return. All credits issued will be after a 25% restocking fee if the request is received within 14 days of the original invoice. If the return request is received between 15 and 30 days of the invoice the return will have a 35% restocking fee accessed. If we shipped you a product under a Free Shipping promotion we will deduct the actual cost of shipping, even though it was originally shipped at our expense.

We reserve the right to inspect, or have our agents inspect, all returns before issuing a credit. If the return is not in original and resalable condition with all original packaging, and documents an additional fee from 10% to 50% may be assessed by HDR Diesel at our discretion. In the case that the return is totally not saleable we reserve the right not to offer a refund.

Certain parts and products are not returnable: Wheels and tires that have been mounted and/or installed may not be returned. Electrical, audio, and video products may not be returned. Products purchased on sale or closeout or at a discount sale price may not be returned. Any part which has been installed or has been worked on with a tool such as a wrench or screwdriver may not be returned. There are NO exceptions to this rule. Warn's warranty policy on the Warn Works winches states that returns will be handled by returning the winch and replacing it only. No cash return is available on these winches.

Open boxes, damaged shipment, miss-boxed, mislabeled, damaged parts, defective product, miss-shipped products are ONLY eligible for exchange of product. There will be no credit issued for any of the above items, replacement of product only.

When you receive your product, check your order to make sure all items are accounted for. All returns requests for orders after 30 days, correct OR incorrect WILL NOT BE HONORED.

Cancelled and Refused Orders
You may wish to cancel an order. All cancelled orders are subject to a 15% order cancellation fee, if cancelled within the first 2 hours of order placement. All cancelled orders after 2 hours are subject to a 20% cancellation fee. After 12 hours orders may not be cancelled.

If you order from us and we ship your product and you refuse your product or do not accept your product, or your product was undeliverable, your product may or may not be returned to us by the shipper. It is your responsibility to be sure that the product is returned to us. It is your responsibility to be sure the product is returned to us in excellent condition. All orders returned to us because they were refused or not accepted will be credited back minus a 35% restocking fee. If we shipped you a product under a Free Shipping promotion we will deduct the actual cost of shipping to you, even though it was originally shipped at our expense. We will also deduct any and all costs incurred in having the product returned to us .Special orders and items drop shipped from the manufacturer may incur an additional 5-30% restocking fee .Once received the product is also subject to our normal inspection procedures and potential additional deductions depending on the condition of the product.

Your return request will be processed within 7 working days. Returns can be requested electronically on this form or by mail. We reply to you by email. Please be sure you have entered a valid email account, and that account does not have a spam blocker which could block our response. Our response will include your RMA number and the address to ship your product.